Terms of service

Effective Date: [15 December 2025]

Welcome to DAVGREY. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our website, placing an order, or interacting with DAVGREY through any platform, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please refrain from using our services.

1. About DAVGREY

DAVGREY is a registered brand in Pakistan, operating as a premium fashion brand. We sell products through our official Shopify website and digital platforms including Instagram, Facebook, and WhatsApp.

2. Eligibility to Use Our Services

Our services are open to users of all ages
By placing an order, you confirm that the information you provide is accurate, complete, and current
We reserve the right to refuse service to anyone for legitimate business reasons

3. Products & Availability

All products displayed are subject to availability
We make every effort to display accurate product details, colors, and descriptions; however, minor variations may occur due to lighting or screen settings
DAVGREY reserves the right to modify, discontinue, or limit quantities of any product without prior notice

4. Pricing & Payments

All prices are listed in the applicable currency and are subject to change without notice
We reserve the right to correct any pricing or typographical errors
We accept multiple payment methods including Cash on Delivery (COD) and online payment options
Orders may be cancelled if payment verification fails or pricing errors are identified

5. Orders & Acceptance

Placing an order does not guarantee acceptance
An order is considered accepted only after confirmation by DAVGREY
We reserve the right to cancel or limit orders due to stock issues, suspected fraud, or verification concerns

6. Shipping & Delivery

Delivery timelines are estimates and may vary due to courier operations or external factors
DAVGREY is not responsible for delays caused by courier services, weather conditions, or unforeseen circumstances
Accurate delivery details must be provided to avoid failed deliveries

7. Returns, Refunds & Exchanges

Our Return & Refund Policy forms an integral part of these Terms. By placing an order, you agree to the conditions outlined in our Return & Refund Policy, including timelines, eligibility, and inspection requirements.

8. User Conduct

You agree not to:

Provide false or misleading information
Misuse our services for fraudulent or unlawful purposes
Abuse return, refund, or exchange policies
Violate any applicable laws or regulations
DAVGREY reserves the right to restrict access or cancel orders in case of policy abuse.

9. Intellectual Property

All content, including logos, designs, images, text, and branding, is the exclusive property of DAVGREY
No content may be copied, reproduced, distributed, or used without prior written permission

10. Limitation of Liability

To the maximum extent permitted by law:

DAVGREY shall not be liable for indirect, incidental, or consequential damages
Our total liability shall not exceed the amount paid for the product in question

11. Indemnification

You agree to indemnify and hold DAVGREY harmless from any claims, damages, losses, or expenses arising from your misuse of our services or violation of these Terms.

12. Third-Party Services & Links

We may use third-party services such as payment gateways, courier companies, and social media platforms. DAVGREY is not responsible for the practices or policies of these third parties.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Pakistan.

14. Changes to Terms of Service

DAVGREY reserves the right to update or modify these Terms at any time. Continued use of our services after changes constitutes acceptance of the updated Terms.