Shipping policy

Effective Date: [15 December 2025]

At DAVGREY, we aim to deliver every order with the same precision and care that defines our brand. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing

Orders are processed after confirmation and verification
Order processing time is typically 1–2 working days (excluding weekends and public holidays)
During high-volume periods, sales, or launches, processing times may be slightly extended

2. Shipping Locations

We currently ship across Pakistan
International shipping may be introduced in the future and will be announced separately

3. Delivery Timeframes

Estimated delivery times after dispatch:

Major cities: 2–4 working days
Other cities & remote areas: 3–6 working days

Delivery times are estimates and may vary due to courier operations, weather conditions, or unforeseen circumstances.

4. Shipping Charges

Shipping charges (if applicable) are calculated at checkout or communicated at the time of order confirmation
Any promotional free-shipping offers will be clearly mentioned

5. Courier Partners

We work with reliable third-party courier services to ensure secure and timely delivery. Once dispatched, customers will receive shipment or tracking details where available.

DAVGREY is not responsible for delays caused by courier partners beyond our control.

6. Cash on Delivery (COD)

COD is available for eligible locations within Pakistan
DAVGREY reserves the right to limit or disable COD for certain areas or customers based on order history or verification requirements

7. Address Accuracy

Customers are responsible for providing complete and accurate delivery details
Incorrect or incomplete addresses may result in delayed or failed deliveries
DAVGREY will not be responsible for orders delayed or returned due to incorrect address information

8. Failed or Returned Deliveries

If an order is returned due to:

Incorrect address
Unavailability of the customer
Refusal to accept delivery without valid reason

The customer may be required to pay re-shipping charges, or the order may be cancelled according to our policies.

9. Order Tracking & Support

For delivery updates or shipping-related inquiries, customers may contact our support team with their order number for assistance.

10. Shipping Delays

While we strive to meet estimated timelines, delays may occur due to factors outside our control. DAVGREY shall not be held liable for such delays, but we will assist customers in coordination with courier partners where possible.