Privacy policy

Effective Date: [15 December 2025]

At DAVGREY, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our brand through our website, social media platforms, and communication channels. By using our services, you agree to the practices described in this policy.

1. About DAVGREY

DAVGREY is a registered brand in Pakistan, operating as a premium fashion brand. We sell our products through our official website and digital platforms including Instagram, Facebook, and WhatsApp.

2. Information We Collect

We may collect the following types of personal information:

Full name
Phone number (including WhatsApp)
Email address
Shipping and billing address
Order details and purchase history
Payment-related information (processed securely by third-party providers)
Communication history (via email, WhatsApp, or social media)
Technical data such as IP address, browser type, and device information (via cookies and analytics tools)

3. How We Collect Information

Your information is collected when you:

Place an order on our Shopify-powered website
Contact us via WhatsApp, phone, email, or social media
Subscribe to updates, promotions, or marketing messages
Interact with our advertisements or website cookies

4. Use of Your Information

We use your information to:

Process and fulfill orders
Deliver products through courier partners
Communicate order updates and customer support
Improve our products, services, and customer experience
Send promotional messages, offers, and brand updates (with your consent where required)
Comply with legal and regulatory obligations

5. Sharing of Information

We do not sell or rent your personal data. Your information may be shared only with:

Courier and logistics partners for order delivery
Payment gateways and financial institutions for transaction processing
Marketing and communication platforms (SMS, email, WhatsApp API)
Technology and analytics providers supporting our website and operations
Legal or regulatory authorities if required by law
All third parties are obligated to handle your data securely and confidentially.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. You may disable cookies through your browser settings; however, some features of the website may not function properly.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, alteration, or disclosure. While no system is completely secure, we continuously strive to maintain high security standards appropriate to a luxury brand.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and business requirements.

9. Your Rights & Choices

You have the right to:

Request access to your personal data
Request correction or update of inaccurate information
Opt out of marketing communications at any time
Request deletion of your personal information, subject to legal obligations

To exercise these rights, please contact us using the details below.

10. Children’s Privacy

DAVGREY is open to all ages. However, we do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us with personal data, please contact us for prompt removal.

11. Third-Party Links & Platforms

Our website and social media pages may contain links to third-party platforms. We are not responsible for the privacy practices of external websites or services. We encourage you to review their privacy policies separately.

12. Changes to This Privacy Policy

DAVGREY reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.